What you need to know

My client in the IT industry is looking to recruit a Helpdesk Customer Representative for their facility in Co. Offaly

This is a permanent job with a start in January 2025!!

This role is full time onsite Mon-Fri.

Your new job

Key duties & responsibilities:

• Manage a substantial amount of incoming customer calls

• Online customer queries

• Create helpdesk tickers

• Manage call out schedule

• Process customer orders

• Monitor stock/inventory

• Create supplier orders

• Process client tender applications.

• Data entry to inhouse management system

What are we looking for?

• Experience working in a similar customer service role

• Work experience in the IT industry

• Knowledge of SAGE 50 Cloud & MS Office applications

• Ability to multitask & prioritise

• Strong customer service/people skills

• Ability to work as part of a team and on own initiative

• Excellent communication & organisational skills

Apply for this job now or get in touch with Lisa on lisae@matrixrecruitment.ie

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