What you need to know
We are currently seeking a Credit Control Officer to join a dynamic financial services organisation based in Louth. 

This is a full-time, permanent position offering a competitive salary package. 

In this position, you will be a valued member of the team and will be instrumental in managing member loan accounts and ensuring timely repayments.

Your new job
Key duties & responsibilities:

• Monitor and manage member loan accounts to ensure adherence to repayment agreements.

• Identify accounts that will require special attention or investigation.

• Communicate with members via phone, email, and letter regarding arrears and missed payments.

• Collaborate with external legal service providers on debt recovery processes.

• Maintain accurate records of all member interactions on the banking platform.

• Discuss and negotiate repayment options with members facing financial difficulties.

• Manage key performance indicators related to arrears and bad debt recovery.

• Set up and modify direct debits and internal account transfers as needed.

• Monitor accounts to ensure compliance with agreed repayment arrangements.

• Identify and implement initiatives to reduce loan delinquency and improve debt recovery.

• Liaise with the Central Credit Register as required.

• Prepare and submit monthly credit control reports to the Board.

• Perform additional administrative duties as required by management.

What are we looking for?
Key skills & experience:

• 2 or more years' experience in credit control or a related role.

• Excellent communication and interpersonal skills.

• Ability to engage empathetically and build relationships.

• Strong organisational and time management abilities.

• Proactive and adaptable to changing business needs.

• Commitment to delivering exceptional customer service.

• Self-motivated with enthusiasm to learn and develop professionally.

• Strong project management skills with the capacity to handle multiple initiatives.

• Proficiency in Microsoft Office Suite, particularly Excel.

What's on offer?
•    Competitive salary
•    Opportunities for professional development and career progression
•    Supportive and inclusive work environment
•    Bike to work scheme
•    Employee assistance programme


By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and permission. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. 
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