2020 saw a demand in contract and temporary roles within both public and private sectors for Office and Administration staff. The COVID-19 pandemic saw an increased need for highly skilled and organised receptionists and administration staff to meet the intensified demand for appointments from a medical perspective. Hospitals, GP offices, and COVID-19 test centres required, and still require, top quality staff to deal with the volume of calls and inquiries regarding COVID-19 testing. As competition for talent intensifies, candidates need to stand out from the crowd by seeking opportunities to upskill or perhaps undertake relevant courses such as GDPR, Compliance, Languages, Advanced Excel, etc.
Businesses such as telecommunications, insurers, and manufacturers are all dealing with increased calls so admin professionals, especially those in customer service roles such as call centres are front and centre for the year ahead. The demand for Office, Administration, and Customer Service staff peaked in 2020 and will continue to rise in 2021 and beyond.