Junior Technical Consultant

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What you need to know

You will work as a Junior Technical Consultant for our client in Waterford.

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Key duties & responsibilities:

  • Resolves support tickets and issues and maintain constant communication with customers on efforts throughout the resolution process.
  • Communicate recurring support issues to management.
  • Escalates priority support to management.
  • Design, develop and maintain/enhance manual and automated test cases.
  • Identify and understand the business needs of the clients and take appropriate decisions.
  • Make suggestions to improve relations with our affiliates and to improve our systems.
  • Performs other related duties as assigned.

What are we looking for?

  • Experience in an application support and troubleshooting environment is essential.
  • Experience with SQL, mostly SELECT statements for data verification is essential.
  • Experience in e-Commerce and web environments.
  • Familiarity with Support Ticketing Systems.
  • The successful candidate will have excellent attention to detail.
  • Strong customer service and communication skills.
  • Ability to work independently and as part of a team.
  • Deal with all queries and information in a professional and confidential manner.
  • Ability to communicate critical issues and resolution to users, affiliates, and Application teams.

Apply for this job now or get in touch with John O’Donnell on 051-353825

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