IT Support Specialist

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What you need to know

Matrix Recruitment Group are currently seeking to recruit for a Support Specialist for our client in the service industry based in Waterford.

This is a permanent role that is currently remote working.

Your new job

  • Provide technical and business solutions to clients
  • Work as part of a shared global team
  • Responsible for documenting and managing customer queries via Service Desk ticketing system
  • Maintain and build relationships with all parties
  • Work on issues on an individual basis to ensure problems are solved
  • Keep customers up to date with progress of request/issue

What are we looking for?

  • 2 – 5 years’ experience working in a similar role within a global team
  • Bachelors Degree or higher in computer related technologies
  • Experience with SQL, HTML, CSS and JavaScript
  • Customer service experience within a technical environment
  • Ability to work independently in a fast paced environment
  • Explain complex technical concepts in basic terms to non-technical users

Apply for this job now or get in touch with Aoife Sutton.

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.

We Value Your Trust.

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    Recruitment Consultant: Aoife Sutton

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