HR & Customer Service Manager

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What you need to know

You will work as the HR & Customer Service Manager for our client, an industry-leading commercial organisation in Waterford.

This is a permanent, full-time position.

Your new job

Key duties & responsibilities:

Customer Service:

  • Ensure exceptionally high standards of customer service are offered at all times.
  • Devise and maintain a process for ensuring all customer queries and complaints are followed up in an efficient and professional manner.
  • Ensure the correct operational procedures are maintained and reviewed on a continual basis.
  • Implement an audit process ensuring all reception systems and procedures are adhered to.


  • Conduct job skills training, giving support and coaching as necessary.
  • Maintain a positive working environment ensuring colleagues are aware of the role they play in achieving the overall company objectives.
  • Manage areas such as holidays, rotas, overtime control, working standards, appearance and general working procedures.
  • Ensure communication briefings with all colleagues.
  • Manage all employee issues in a fair and consistent manner.
  • Manage and complete weekly payroll for the branch.
  • Ensure that all aspects of absence, timekeeping, grievance and discipline are communicated and dealt with effectively with the support of head office.
  • Ensure total awareness of legislative requirements with regard to Health & Safety.

What are we looking for?

  • 3-5 years’ experience in similar management roles within a retail or wholesale environment.
  • Excellent customer service experience.
  • Must have a good working knowledge of current and impending employment legislation.
  • Must have experience of implementing HR policies and practices.
  • Excellent planning, organisation and interpersonal skills.
  • Strong influencing skills.

Apply for this job now by applying on the link on the application or to have a confidential chat about the role, please contact Ronan Douglas on 051 353825.

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Recruitment Consultant: Ronan Douglas

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