HR Analyst

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What you need to know

We are currently seeking a HR Analyst for our client, a global financial services company. This role will be based in Limerick (remote for the moment with hybrid model available in the longer term).

This is an 11-month contract position. Tis role is initially remote so you will require your own PC or laptop.

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Key duties & responsibilities:

  • Respond to questions and counsel employees and managers on HR policies and processes, HR systems, employee data, and assists with data update
  • Utilize knowledge base, call tracking systems and/or third-party resources to educate customers of the HR Services available to them
  • Encourage self-service tools such as the HR Portal and other systems when appropriate
  • Utilize good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines
  • Identify when critical matters need to be escalated to appropriate subject matter experts
  • Demonstrate a positive, professional, customer and delivery orientated image of the company
  • Act as a role model to other team members, including clients / customers who seek assistance from the HRSC
  • Provide continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team to ensure case resolution
  • Provide feedback and recommend process improvements to management
  • Process HR Service Center requests such as organization changes, compensation changes, leave requests, other data updates, etc. including complex and non-routine requests
  • Performs HR operational processes such as report generation, background checks, new hire onboarding, etc.
  • Ensure high-quality standards for all activities, initiatives, and tasks within the designated functional areas of responsibility
  • Adhere to all service level agreements
  • Appropriately document case details and relevant information in the case management system
  • Ensure all functional documentation is up-to-date and available for HR processes
  • Analyze specific HR data as requested and create formal or ad-hoc reports
  • Have strong technical skills in multiple areas of expertise and a broader knowledge of HR areas that the HRSC supports
  • Will act as a training resource for other HR Service Center Analysts

What are we looking for?

  • Third level qualification preferred
  • CIPD qualification advantageous
  • 3 years’ experience in a HR role
  • Strong analytical skills
  • Excellent interpersonal and communication skills
  • Have strong technical skills in multiple areas of expertise and a broader knowledge of HR areas that the HRSC supports
  • Problem solver with sound prioritisation & time management skills

Please apply using a CV in Microsoft Word format, thank you.

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent.

Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.

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    Recruitment Consultant: Rena Weld

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