HR Analyst

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What you need to know

We are currently seeking a HR Analyst for our client, a global financial services company. This role will be based in Limerick (remote for the moment with hybrid model available in the longer term).

This is a 20-month contract position. This role is initially remote so you will require your own PC or laptop.

Your new job

Key duties & responsibilities:

  • Respond to questions and counsel employees and managers on HR policies and processes, HR systems, employee data, and assists with data update
  • Utilize knowledge base, call tracking systems and/or third-party resources to educate customers of the HR Services available to them
  • Encourage self-service tools such as the HR Portal and other systems when appropriate
  • Utilize good judgment to resolve more complex or non-routine matters on their own and within corporate guidelines
  • Identify when critical matters need to be escalated to appropriate subject matter experts
  • Demonstrate a positive, professional, customer and delivery orientated image of the company
  • Act as a role model to other team members, including clients / customers who seek assistance from the HRSC
  • Provide continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team to ensure case resolution
  • Provide feedback and recommend process improvements to management
  • Process HR Service Center requests such as organization changes, compensation changes, leave requests, other data updates, etc. including complex and non-routine requests
  • Performs HR operational processes such as report generation, background checks, new hire onboarding, etc.
  • Ensure high-quality standards for all activities, initiatives, and tasks within the designated functional areas of responsibility
  • Adhere to all service level agreements
  • Appropriately document case details and relevant information in the case management system
  • Ensure all functional documentation is up-to-date and available for HR processes
  • Analyze specific HR data as requested and create formal or ad-hoc reports
  • Have strong technical skills in multiple areas of expertise and a broader knowledge of HR areas that the HRSC supports
  • Will act as a training resource for other HR Service Center Analysts

What are we looking for?

  • Third level qualification preferred
  • Experience in a fast paced, busy working environment essential
  • Problem solver with sound prioritisation & time management skills
  • Good phone manner and strong organisational skills
  • CIPD qualification advantageous
  • 1+ years’ experience in a HR role preferred
  • Strong analytical skills
  • Excellent interpersonal and communication skills
  • Have strong technical skills in multiple areas of expertise and a broader knowledge of HR areas that the HRSC support

Please apply using a CV in Microsoft Word format, thank you.

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    Recruitment Consultant: Dean Hayden

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