Customer Service Representative

  • Permanent
  • Location: Offaly
  • Ref: 916792

Job Details

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What you need to know

You will work as a Customer Service Representative for our client, a highly successful retail organisation in Co. Offaly.  

You will be responsible for managing customer queries and assisting the customer service / sales team. You will work alongside the customer service representative team and report into the eCommerce Manager.

This is a permanent job.

Your new job

Key duties & responsibilities:

  • First-point of contact for customers.
  • Provide 5* customer service to all clients.
  • Action customer queries.
  • Liaise with various departments such as logistics, production, and research.
  • Complete ad-hoc project work.
  • Input tasks to sales management system and track workflows.
  • Handle and assist with customer complaints.
  • Weekly & monthly reporting.
  • General office administration; filing, managing documentation, phones, emails.

What are we looking for?

  • Previous experience within customer-service role; call centre, retail, hospitality, or related experience.
  • Prior retail experience is an advantage.
  • Excellent IT, Microsoft office skills.
  • Ability to prioritise tasks and work to deadlines.
  • Strong organisational skills.
  • Client management skills.
  • Team member with ability to work on own initiative.
  • A keen interest in customer-service, ability to provide 5* service.


  • Call centre or sales experience.

Apply for this job now or get in touch with Kim on 0874086665.

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    Recruitment Consultant: Kim Mooney

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