What you need to know

You will work as a Customer Service Representative for our client, a highly successful retail organisation in Co. Offaly.  

You will be responsible for managing customer queries and assisting the customer service / sales team. You will work alongside the customer service representative team and report into the eCommerce Manager.

This is a permanent job.

Your new job

Key duties & responsibilities:

• First-point of contact for customers.
• Provide 5* customer service to all clients.
• Action customer queries.
• Liaise with various departments such as logistics, production, and research.
• Complete ad-hoc project work.
• Input tasks to sales management system and track workflows.
• Handle and assist with customer complaints.
• Weekly & monthly reporting.
• General office administration; filing, managing documentation, phones, emails.

What are we looking for?

• Previous experience within customer-service role; call centre, retail, hospitality, or related experience.
• Prior retail experience is an advantage.
• Excellent IT, Microsoft office skills.
• Ability to prioritise tasks and work to deadlines.
• Strong organisational skills.
• Client management skills.
• Team member with ability to work on own initiative.
• A keen interest in customer-service, ability to provide 5* service.

Desirable:

• Call centre or sales experience.

Apply for this job now or get in touch with Kim on 0874086665.

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