Customer Service Assistant

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What you need to know

We are seeking a Customer Service Assistant for our highly successful manufacturing client based in Co. Cavan.

This is a contract job.

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Key duties & responsibilities:

  • Ensuring all orders received via telephone, fax, post & email are processed accurately and promptly upon receipt.
  • Process customer orders and create shipping manifests.
  • Provide product information to customers.
  • Complete diverse administrative tasks according to customer/market requirement.
  • Ensure that all customer queries – order queries, stock situation, deliveries, and invoices – are resolved satisfactorily.
  • All queries handled according to specific quality guidelines.
  • Work closely with internal/external customers to build and maintain customer loyalty.

What are we looking for?

  • 3rd level qualification is desirable with a minimum 1 year of experience in a similar role.
  • IT knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm).
  • Additional systems skills preferable which would be an advantage: Outlook, SAP.
  • Excellent customer focus.
  • Excellent interpersonal and problem-solving skills.
  • Excellent telephone manner and professional writing skills.
  • Team player.

Apply for this job now or get in touch with Áine on 090 6490485.

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent.

Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.

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Please tick this box to agree that, by submitting your CV to Matrix Recruitment, you are giving explicit consent for all of the following:

  • For Matrix Recruitment to store your CV and personal details on our database in line with our Data Retention Policy,
  • For Matrix Recruitment to share your CV with prospective employers in accordance with our Privacy Policy and Data Protection Policy , and
  • For Matrix Recruitment to contact you with job alerts specific to your industry.

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Recruitment Consultant: Áine Clehane

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