Customer Service Agents

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What you need to know
Matrix Recruitment Group are currently recruiting for a number of Customer Service Agents for our client in the insurance industry based in Co. Kilkenny.
They will be 9-month FTC with attractive package on offer.
Your new job
  • Working within a fast-paced environment handling Sales and Retention inbound / outbound calls for New and Existing Customers,
  • Provide excellent advice and service to existing customers on how they are covered on their insurance plan for expenses and associated services.
  • Consistently demonstrate a strong customer focus by maintaining a high level of engagement with customers and ensuring all customer service standards are met.
  • Effectively multi-task by managing calls while also recording all on-going customer contacts and sales activity using the Customer Management System.
  • Meeting and exceeding individual targets and ensuring all service levels are met. Maintain and build knowledge on products and services, industry trends and competitor activities.
  • Develop and maintain effective working relationships within the team and with all internal departments.
What are we looking for?
  • Excellent IT skills & proven administration skills with the ability to navigate multiple systems simultaneously.
  • Excellent communication & influencing skills and highly proficient in written and spoken English.
  • 1 to 2 years’ experience in a Sales/Customer Service role.
  • Proven ability to work in a fast paced, target driven environment.
  • A high degree of flexibility, with strong team spirit.
  • Initiative, self- motivation and resilience.
  • Proven accuracy and strong attention to detail.
  • Minimum education; Leaving Certificate or Level 5/6 in a PLC
  • Must be an Accredited Product Advisor (APA/ CIP or Dip PMI) or willing to undertake this.

Desirable:

  • A Third Level Qualification

Apply for this job now or get in touch with Vanessa Murphy on vanessa@matrixrecruitment.ie or 0874064551

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.

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Recruitment Consultant: Vanessa Murphy

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