Customer Care Advisor

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What you need to know

You will work as a Customer Care Advisor for our client, a leading healthcare company in the South East. Excellent in-house training and induction provided.

This is a permanent job. A competitive salary with an excellent benefits package will be provided.

Your new job

Key duties & responsibilities include:

  • Working within a busy, fast-paced environment handling Sales and Retention inbound and outbound calls for New & Existing Customers.
  • Demonstrate a strong customer focus by maintaining a high level of engagement with customers and ensuring all customer service standards are met.
  • Multi-task by managing calls while also recording all on-going customer contacts and sales activity.
  • Meeting and exceeding individual targets and ensuring all service levels are met.
  • Keep informed of relevant products and services, industry trends and competitor activities
  • Developing and maintaining effective working relationships within the team and with all internal departments.
What are we looking for?
  • Excellent communication skills & attention to detail.
  • Excellent computer skills & proven administration skills.
  • Ideally a Third Level Qualification or 1 to 2 years’ experience in a Customer Service / Sales role.
  • Ability to work in a target driven environment and results focused.
  • An individual with a strong customer focus.
  • Enthusiastic, can-do attitude.
  • Team player.
  • Highly motivated & committed to the delivery of first-class customer service.
  • Must be an Accredited Product Advisor (APA / CIP or Dip PMI) or willing to undertake same.

Apply for this job now by clicking on the link.

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Recruitment Consultant: Ronan Douglas

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