Client Services Representative

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What you need to know

We are currently seeking an Investor Services Representative, for our client, a global investment banking company, in Limerick.

This is a 12 month contract role with a salary of €16 per hour.

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Key duties & responsibilities:

  • Responding to investor queries via phone or email
  • Ensure queries are answered in line with department procedures
  • Act as a buddy/mentor to new team members when required
  • Ensure your own tasks and responsibilities are completed within the correct time scales
  • Attend and participate in team huddles and team meetings.
  • Participate in client visit meetings as required
  • Fulfil additional, relevant, tasks appropriate to the role and business requirements

What are we looking for?

  • Minimum 1-year contact centre experience handling call and written correspondence
  • Attention to detail and strong accuracy skills essential
  • Analytical skills are required to research and resolve enquiries
  • Excellent Communication Skills
  • Excellent Oral and Written communication skills
  • Demonstrate an understanding of the Funds Industry
  • Previous experience of working in a regulated environment
  • Ability to use Excel and Word competently

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.

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Please tick this box to agree that, by submitting your CV to Matrix Recruitment, you are giving explicit consent for all of the following:

  • For Matrix Recruitment to store your CV and personal details on our database in line with our Data Retention Policy,
  • For Matrix Recruitment to share your CV with prospective employers in accordance with our Privacy Policy and Data Protection Policy , and
  • For Matrix Recruitment to contact you with job alerts specific to your industry.

We take our Data Protection responsibilities very seriously. Please follow the links to review our policies and if you have any queries on Data Protection, please do not hesitate to contact us.

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Recruitment Consultant: Rena Weld

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