Client Services Manager in Wexford

  • Contract
  • Location: Wexford
  • Ref: RWCSM03

Job Details

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What you need to know

We are currently seeking a Client Services Manager for our client, a global investment banking firm in Wexford.

This is a 9 month contract.

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Key duties & responsibilities:

  •  Work with external clients to resolve the most complex day-to-day issues and direct them to appropriate resources
  • Lead team members in providing support to major clients in addressing and resolving complex operational and technical issues and ensuring requests are executed
  • Apply advanced problem solving skills, judgement, and experience to analyze information. Uses developed communication skills to deliver high quality service to a specialized client base
  • Provide key individuals at assigned clients information related to company products and services representing a broad array of lines of business and geographies and leverages an in-depth understanding of broader company services and offerings
  • Proactively assist clients in reviewing potential business needs and directs them to appropriate resources
  • Resolve the most complex or non-routine client issues or inquires, as needed
  • Use in-depth knowledge of client issues and needs to contribute to business development efforts
  • Use broad understanding of company products and services to best propose expanded offerings to clients for front office consideration
  • Lead and participate in internal activities and initiatives designed to improve the client experience
  • Use knowledge of client services best practices and company client needs to help develop process improvements
  • No direct reports but will provide guidance to less experienced team members
  • Support multiple, complex client accounts

 

What are we looking for?

  • 7 years in a client facing role within corporate trust experience preferred
  • Strong level of product knowledge and client awareness
  • Key knowledge and understanding process flows and business processes to appropriately service the clients is required
  • Must understand how other businesses operate in the broader context of CT to drive client service excellence and help mitigate risk
  • Good problem-solving skills
  • Ability to work well under pressure and within a strict deadline environment

 

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Recruitment Consultant: Rena Weld

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