Client Services Manager

  • Contract
  • Location: Dublin
  • This position has been filled.
  • Ref: 890357

Job Details

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You will work as a Client Services Manager for our client, an investment bank company in Dublin.  This role will be supporting the Relationship Manager.

This is a 12 month contract role.

Your new job
  • You will be responsible for closely managing the day to day operations of a select group of global clients.  The client base typically includes firms that are large multi-geography fund managers, global insurance companies, global banks and other like businesses.
  • You will be required to work through multiple client issues at varying levels of complexity eg billing inquiries, contract negotiations, and other documentation-related matters.
  • You will need to be fully engaged in all matters related to the client, from routine service issue escalation to new product roll-outs.
  • You will closely monitor daily operational and system workflows to ensure proper service levels are maintained or exceeded.
  • You will be responsible with ensuring overall service quality, client satisfaction, and a consistent client experience.
  • You will be required to attend Board Meetings as needed.
  • You will be required to ensure full compliance with all regulatory requirements.
What are we looking for?
  • 7-8 Experience in the funds industry.
  • Project management experience beneficial.
  • Client facing/management skills at an advanced level

Matrix Recruitment are acting as the Employment Agency and Pay Master for this position.

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Recruitment Consultant: Gillian Wall

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