Job Details for Field Service Manager

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Matrix Recruitment Group is currently recruiting for a Field Service Manager to be based in Waterford with our client a leading service provider.

This is a permanent job

Key Duties:

  • Responsible for the efficient & effective operation of the service department.
  • Maintaining & improving the effective financial performance of the department.
  • Supervising a widely distributed team of service engineers.
  • Monitor Engineer activity in real time through service management software.
  • Assess engineer progress on an ongoing basis.
  • Arrange regular meetings at each base for engineer review meetings.
  • Monitor engineer performance by occasional customer site visits to examine work done and get customer feedback.
  • Implement and monitor training schedules for engineers both in-house and external.
  • Technical support for engineers.
  • Manage HR/management for the team of engineers.
  • Liaise with colleagues in administration and with suppliers re DOAs and warranty claims.
  • Attend regular meetings with suppliers.
  • Liaise with Sales & Marketing teams and reps re drawing up appropriate templates for Service agreements, support agreements and warranty offers.
  • Monitor device performances.
  • Be available for site visits to address service issues with customers.
  • Attend regular management meetings.
  • Assist in the implementation of a new ERP system.

Candidates Experience:

  • Minimum 5 years management/supervisory experience.
  • Mechanical/Electronics/Engineering qualification an advantage.
  • Experience within the printer/copier or ICT sector an advantage.
  • Knowledge of health & safety regulations essential.
  • Strong interpersonal skills essential for dealing with both colleagues and customers.
  • Computer literacy with business awareness and strong financial acumen essential.
  • Flexible to travel to other sites when needed.

 

Apply now to Patricia or get in touch on 059 9139070 for more information.

Matrix Recruitment Group is committed to providing a professional service where all CV’s are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent.

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Recruitment Consultant: Patricia Deane

Job Title: Field Service Manager

Reference: 888568

Maximum file size: 64 MB.

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Job Title: Field Service Manager

Reference: 888568

Maximum file size: 64 MB.