​What you need to know

Are you a specialist in Customer Service?

Have you the ability to lead a team and build strong customer and team relationships?

If so, my client in the Logistics sector in Athlone, Co. Westmeath are looking to recruit a Customer Service Supervisor for their facility.

This is a permanent job with attractive company benefits.

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Your new job

Key duties & responsibilities:

• Oversee and assess customer service staff activities

• Monitor and investigate issues/complaints efficiently and effectively and provide solutions

• Ensure your team comply with all performance standards, objectives and policies

• Provide KPI/target reports for management

• Assist in the recruitment and onboarding of new staff

• Maintain and update training and development files

• Work closely with the Contact Centre Manager and Supervisory team

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What are we looking for?

• Customer service team lead/supervisory experience – essential

• Strong IT/Computer skills and MS Office packages experience

• Strong leadership and negotiation skills

• Ability to work under pressure in a fast-paced environment

• Must be well organised with multitasking ability

• Excellent problem-solver, enthusiastic and self-motivated.

Apply for this job now or get in touch with Lisa Egan on 087-4056165

By applying, you are giving consent for Matrix Recruitment to contact you about this job. We collect your data for recruitment purposes only and will retain it for the duration required as outlined in our privacy policy. All CVs are kept confidential and will not be submitted to any clients without your knowledge and consent. Please note that due to the expected high volume of applications we can only reply to applicants suitable for the position. In the interest of protecting your data and informing you of your rights we will notify you should we retain your information by issuing an acknowledgement email and a request for consent where not already expressly given.

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