Job Details for Customer Service Representative with French

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What you need to know

Matrix Recruitment are recruiting a Customer Service Representative with French for their client a medical device company. This is a permanent full-time position, based in Co. Westmeath.

You will be responsible for the day to day Customer Service needs of the French market.

Your new job
  • Work as part of a multi-disciplinary team, ensuring all orders received are processed accurately and promptly upon receipt.
  • Resolve customer queries -order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, satisfactorily.
  • Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer. Ensure all product complaints are escalated to the appropriate department.
  • Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
  • Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
  • Process daily invoicing.
  • Process billing corrections on time and in accordance with the company policy.
  • Process returns from the customer on time and in accordance with the company policy
  • Supporting the tender process in Poland.
What we are looking for
  • Fluent in English and French
  • Education to Leaving Certificate level (or similar). Business or other relevant 3rdlevel qualification desirable
  • 3+ years’ experience in busy, fast paced office environment/ preferably within a multinational environment.
  • Excellent communication skills and a professional telephone manner.
  • SAP SD user level experience desirable.
  • A self-starter “Can do” approach and attitude
  • Ability to work effectively within multi-cultural team towards strict deadlines.
  • Accuracy and attention to detail are paramount
  • Flexibility –willingness to help other colleagues to meet deadlines
  • Demonstrated computer skills, preferably word processing, spreadsheet, database, and other applicable software programs.
  • Ability to work well with others in performing a variety of customer service tasks.

Salary 28-30k

If you are interested in discussing this role apply now or get in touch with Sorcha on 09064 90485 for more information.

Matrix Recruitment Group is committed to providing a professional service where all CV’s are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent.

 

 

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Recruitment Consultant: Sorcha Gavin

Job Title: Customer Service Representative with French

Reference: 888246

Maximum file size: 64 MB.

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Job Title: Customer Service Representative with French

Reference: 888246

Maximum file size: 64 MB.