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Matrix Recruitment Group are recruiting for a CUSTOMER SERVICE & OFFICE MANAGER, for our Client who is based in Co. LAOIS.

This is a Permanent job, reporting to the Regional Franchise Manager.

You will provide full administrative and Customer Service support to all areas of the business, and be responsible for acting as a liaison between customers (internal & external), providing operational support and assisting in the day-to-day smooth running of the organisation.

Key duties & responsibilities:

  • Understand and use the FMS (Freight Management System) – cross-training will be provided.
  • Provide timely reports and documentation when required.
  • Ensure efficient filling of records and documents
  • Ensure office equipment is appropriately used and maintained
  • Maintain a professional Clean office appearance
  • Liaise with other members of the organisation when required
  • Open, maintain and update customer accounts when required
  • Supervise banking and batching of sales
  • Understand and use CRM (customer relationship management) systems such as FMS, OES and OTIS or such like, when required.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Ensuring timely management and closure of all customer service queries/issues.
  • Undertake other tasks as directed

What are we looking for?

  • Experience working as Customer Service/Office Administrator/ Office Manager
  • Professional telephone manner
  • Excellent organisation and communication skills
  • Computer literate – Microsoft Suite and CRM System
  • Motivated and willing to progress
  • Excellent time management skills
  • Strong team player with excellent interpersonal skills
  • Multi-task and work on own initiative in a busy environment
  • Has a ‘can do attitude’ with great attention to detail

Apply for this job now by sending in your most up-to-date CV to Carol or get in touch for a full job description on 059 9139070.

Matrix Recruitment Group is committed to providing a professional service where all CV’s are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent.

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Recruitment Consultant: Carol Lochab

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