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What you need to know

You will work as a Client Services Manager for our client based in the South East, easily commutable from Waterford City (20 min) and County, and South Tipperary (30 min).

This is a full-time and permanent role.

**The successful candidate will need to travel to the US for the initial 2 weeks for initial training and frequent international travel to meet clients will be required thereafter.

Key duties & responsibilities:

  • The Client Service Manager will work closely with clients to improve their business through careful analyses of workflow and services tickets.
  • Presenting key findings to all levels of the business.
  • Deliver reports to key executives.
  • Working with the technical teams and leadership team discussing ways to best meet the needs of the clients.
  • Significant travel across different time-zones.
What are we looking for?
  • Exceptional Customer Service experience and a proven ability to build relationships.
  • A strong understanding of Customer Management systems – essential
  • Experience in Marketing a distinct advantage
  • Exceptional written English & Presentation skills – essential
  • A technical mindset is required with the ability to explain technical solutions in easy to understand English – essential
  • Experience in Project Management is desirable
  • Familiarity with Support Ticketing Systems
  • Expert attention to detail – essential
  • Frequent international travel – you will need to meet with clients on a regular basis.
  • Ability to work independently is very important for this role.
  • The ability to react quickly and calmly when the unexpected occurs.


Apply for this job now or get in touch with Sarah O’Donnell on 051-353825

Matrix Recruitment Group is committed to providing a professional service where all CV’s are kept confidential and will not be submitted to any clients without candidate’s knowledge or consent.

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Recruitment Consultant: Sarah O'Donnell

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